It was an expansion rather than an acquisition, but I thought the receipt policy was an indicator of poor integration at one eatery for which I worked. Yes, corporate acknowledged the company's adoption of the recycling program at the host college. Nonetheless, it was mandatory that my coworkers and I provide receipts to customers -- most of whom were college students. Highly mobile students were unaccustomed to receipts from eateries on campus; nor did they want them. Left and right, my coworkers and I pitched the receipts at the point of sale -- into the trash bins on hand, no less.
A comment on "How to Stop Losing Talent When You Merge and Acquire" (V. Ratanjee and G. Khoury).
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